JD Power has announced that Mercedes-Benz had the highest, new car buyer, customer retention rate of any brand in 2009. 66% of Mercedes-Benz owners who purchased a new vehicle bought another Mercedes-Benz.

Mercedes-Benz also ranked in the top 10 of all the major JD Power syndicated surveys for 2009!

1st in Customer Retention

3rd in Sales Satisfaction

6th in Initial Quality

6th in Product Appeal

9th in Customer Service

9th in Vehicle Dependability

That is a well rounded ownership experience! And we are moving up every year!

April 17, 2010 at 1:04 pm by Jesse Cannon-Wallace
Category: Awards