Mercedes-Benz USA was one of only 40 companies to receive the distinction of being a J.D. Power 2011 Customer Service Champion.
Five key customer “touch points” are measured – people, presentation, process, product and price – to identify companies that excel within their own industry and also stand out among all 20 major industries that J.D. Power evaluates.
Ernst Lieb, president and CEO of MBUSA, says “This is an important confirmation of the extraordinary effort we have undertaken with our dealer partners over the past few years to ensure that we are delivering the very best experience to our customers.”