JD Power has announced that Mercedes-Benz had the highest, new car buyer, customer retention rate of any brand in 2009. 66% of Mercedes-Benz owners who purchased a new vehicle bought another Mercedes-Benz.
Mercedes-Benz also ranked in the top 10 of all the major JD Power syndicated surveys for 2009!
1st in Customer Retention 3rd in Sales Satisfaction 6th in Initial Quality 6th in Product Appeal 9th in Customer Service 9th in Vehicle Dependability
That is a well rounded ownership experience! And we are moving up every year!
April 17, 2010 at 1:04 pm by Jesse Cannon-Wallace
Category: Awards