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More than three years ago I walked out of … (another Atlanta Mercedes Dealer) … due to poor product knowledge and service, and drove 45 minutes to Atlanta Classic Cars. It is the best move I could have made, thanks to you.
Since then you have thrilled me with the purchase of my S550 and, most recently, the GL450. Your attention to details, expertise and service is unlike any other I have ever experienced. Thank you for caring so much about your customers, your dealership and the brand you represent. It all shows, and it all makes a huge difference. You are the competitive advantage!
My experience with you is why I continue to make that 45-minute drive for service at the dealership. You are personally representative of how every little thing works as it should at Atlanta Classic Cars. I’m sure your team is proud of you and for you. Please let me know if there is ever anything I can do to help you, as you have helped me so much. Know assuredly you have my business for life. On to the SL…
All kind regards,
Patrick T. Davis
Special financing at 4.9% and excellent lease offers are now available as well
It was great to get a chance to preview the E550 while it waited to be picked up! The E-Class will return to Atlanta Classic Cars for a launch party on June 10th and the full-time demo should follow soon after. The current target date for US release is “late June.”
There is a 2010 E550 Sport on the lot today waiting to be picked up by a Regional Manager. It may only be here for a few hours. If you are in the neighborhood and would like to see it in person, give me a call.
It is Arctic White with Panoramic Roof. The Interior is Almond/Black. Premium 2 Package.
The good news keeps coming for the Atlanta Classic Cars service department! The 2009 J.D. Power Customer Satisfaction Index has ranked us 34th out of 335 Mercedes-Benz Dealerships in the US so far this year! It is great for a large dealership like us to break the top 10%.
We were ranked in the following categories. Scores are out of a possible 1000 points.
Overall CSI Index : 919
Service Initiation: 916
Service Advisor: 925
Service Facility: 923
Vehicle Pickup: 911
Service Quality: 918
Mercedes-Benz as a whole has moved up 31 points over 2008, to place 12th in the overall manufacturer rankings. Our goal is to be back at the top of the charts as soon as possible!
Our 2009 SL65 Black Series is now available for sale! This car arrived at the dealership earlier this month and is ready for delivery! It is stunning! The pictures do not do it justice. It seems to be about as wide as it is long – the fender flares are mind boggling! The interior is gorgeous with the contrast stitching and special gauges. It also sounds phenomenal!
Black with Black Interior – MSRP $304,350.
You can view more photos in my previous post from when the SL65 Black was first announced.
The first round of the U.S. competition was completed in March 2009. This round of the competition consisted of a very intense and comprehensive online test, and the 632 dealership employees who emerged with the highest scores were determined as round one winners! These winners represent the top 10% of technicians and service advisors.
Atlanta Classic Cars is very proud to offer our clients the best possible service from the time of the sale through the whole ownership experience. If you haven’t serviced with us before, it is worth the trip!
We just purchased a 2010 GLK350 4matic for our pre-owned department.
Black MB Tex
Premium 1 Package
In service date: February 9, 2009
Original MSRP was $44785
Sale price: $40,900
Or, for an extra $1000, we can make it a Certified Pre-Owned Car and it will have an extra year of warranty on up to 100,000 miles. A 5 year, 100,000 mile extended warranty on a new car would cost more than $3000!
Unfortunately, Atlanta is not considered one of the BIG auto shows and we will not have any of the upcoming 2010 Mercedes models on display (except the 2010 GLK which is already in showrooms). I am looking forward to checking out some competitors while I am there. Look for my photo comparison of the similar dash layouts in the updated Lexus RX and the Honda Odyssey minivan.
Now, Mercedes-Benz is rewarding these great customers with a $1000 enhancement to the program applicable to any 2009 or 2010 Mercedes-Benz! The discounts vary by model and change throughout the year as new vehicles are released.
If you live in the Atlanta area and are a part of Arbonne or Cookie Lee please do get in touch with me when you are ready for your vehicle! You’ll get a great deal on the best car!