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Do you see all of those happy Mercedes-Benz Owners? I know they love their cars and they also enjoyed the experience at the dealership. Why? Because they worked with me! I am a sales professional with a passion for my product.
I thought I would try something a little new and give advice on how to buy a car. Here is one way to make the process easy and enjoyable. Shop for your salesperson!
When you are looking for a place for dinner you look at reviews online. When you are looking for a salon you ask friends for referrals. A car is an expensive thing to buy…why leave it to chance by walking in the door of a dealership without knowing what you’ll get?
Do you know what dealership you’re going to visit?
If you know what dealership you want to visit, check out their website. There should be an “about us” or “meet our staff” section. Look for a friendly face, someone with common interests, someone who has been there a while or whatever makes you feel comfortable. Here is my profile from AtlantaClassicCars.com. I look friendly, right?
Or, check our DealerRater.com. You can look at all of the dealerships around town and see reviews for the whole place as well as specific salespeople. Look for features that matter to you. Do you want efficient? A family atmosphere? Quick responses? Attention after the sale? Here is one of my recent reviews:
“Jesse and ACC…what a world class team!”
My wife and I had narrowed down her choices to a BMW 320i and the CLA 250. We test drove both and told Jesse about our comparison. Rather than trying to inject her opinion, or downplay the competition, she highlighted the features of the Mercedes. She was a consummate professional, listened to our observations and in the end, was a key deciding factor in buying the CLA 250. She also showed us the service department which was world class in itself. I will definitely recommend Jesse and Atlanta Classic Cars They make a great team!
Ask a Friend!
You know someone that drives the brand you are interested in purchasing. They should be able to recommend their salesperson or someone at the dealership who can steer you towards a good salesperson.
Post it on Facebook! If you mention that you are car shopping you are bound to get opinions. My customers can share my page on Facebook for easy referrals! I send presents when you send customers!
Ask Your Service Advisor!
Many of my new owners come through the service department. They have had a Mercedes for years, feel comfortable with their advisor and ask for a recommendation when the time comes for their next car. Service Advisors and Salespeople often work closely together everyday and your advisor can match you with someone you would like.
Now Call or E-mail the Salesperson!
You’ve found a friendly face and are ready to go shopping. Call ahead! If the salesperson knows you are coming they can clear their schedule, pull up a car you would like to see and be ready. If I know you read my reviews online and specifically want to work with me I am going to work even harder to make sure you have an excellent experience!
There you go! Now you are ready to have an excellent purchase experience with a salesperson that you know can help you find the right car. No guessing, no fear, just fun and excitement! Good luck!
(Also, if you are shopping for a Mercedes-Benz you can just go ahead and call me now. No research necessary!)
For 2016, Selenite Grey has been made available on many models and Palladium Silver has been discontinued. I was trying to describe this color as the New Palladium but the more I looked at it, the less Palladium it looked. So, I pulled together all of my greys and here is what I came up with!
From Left to Right: Palladium Silver S550, Selenite Grey E350, Mountain Grey CLA250 and Steel Grey C300
I think Palladium is lighter and has more gold than Selenite.
If you compare the Steel C300 (closest) to the Mountain Grey CLA250, the Steel looks very blue and the Mountain looks a touch brown.
I think this is the best light/angle I captured to show the different colors.
I hope there is a color or paint expert out there that can tell me how to explain these! Until then it will remain light grey, medium grey and dark grey.
Mercedes Me is an updated and improved Owner’s Online. Through this portal you will be able to access your vehicle information, preferred dealer contact as well as a host of new connected and lifestyle information.
If you are already an Owner’s Online member you should be able to sign in now. If not, you can sign up on the Mercedes Me website here!
I had a question about this system from a customer today so I thought I would share this excellent video with everyone. Based on the number of G-Wagens in their illustration this is a very nice neighborhood!
I just posted this new video to my YouTube Channel! Search for BenzBlogger to find my other videos!
For Model Year 2016 lots of Mercedes-Benz models are getting new names. I have detailed this once before with a chart but I thought I would add a little more detail.
Obviously there are exceptions:
Launch Schedule for new 2016s: (subject to change and change without notice)
As always, keep an eye on the MBUSA Future Models Section for the latest info!
On my most recent European Delivery adventure I picked up a 2015 Mercedes-Benz S550 coupe. This vehicle is just one of a handful of vehicles (AMG and S-Class) that qualifies for a special Center of Excellence Delivery experience! The CoE is in the same building as the standard pick-up but offers a few extras…
First, your new car is unveiled to you by your personal guide in a secluded section of the building! This guide will spend as much time as you would like going over the features of the vehicle and helping you prepare for your trip. He helped us enter several navigation destinations, arrange the luggage and then personally pulled the vehicle outside for departure!
Second, amazing food! The Center of Excellence service a gorgeous four course lunch in one of the showrooms while you take in the beauty of the surrounding vehicles. There were several other couples and families taking delivery at the same time but it felt like we had the place to ourselves. They were also able to quickly provide a vegetarian option even though it was not on the menu.
Finally, because it is in the same building as the standard deliveries you can still take pictures with the giant star, take the factory tour and shop in the gift shop. It is special, but not entirely separate from the standard experience.
When arranging your European Delivery of an AMG or S-Class your salesperson must make a special request for the Center of Excellence. There are a limited number available each day so requesting early is important.
I can personally handle your European Delivery experience wherever you live in the country. Call me!
This is a great way to let the hot air out of your car before you get in or roll up the windows after you have gotten out.
Unlock = Open
Lock = Close
I posted this video on my Facebook page the other day and lots and lots of people watched it. So, I went ahead and posted it on my YouTube Channel. You didn’t know I had a YouTube channel? That’s because I have never uploaded a video there before! So, now you have another place to follow me. Please visit my YouTube channel and Subscribe. I will do my best to start posting useful videos!
This wheel was destroyed by a very deep pothole. It broke the rim, flattened the tire and made it impossible for a new tire to seal properly. Mercedes-Benz First Class Wheel & Tire Protection replaced them both at no charge!
Wheel & Tire, as we commonly refer to it, is just one of many protection plans that Mercedes-Benz Financial Services offers to our customers. You do not have to lease or finance to take advance of these products. As a salesperson it is important to me that my customers have the coverage that matters to them. A flat tire in your new car is sad…but getting it fixed at no charge is helpful. Your teenager curbing two wheels is sad…but getting it touched up at no charge is awesome!
I have countless stories of customers who would have been out thousands of dollars if they had not purchased Wheel & Tire. And I have plenty of customers that just have the curb rash touched up at no charge every time they are in the neighborhood. There are lots of benefits!
Ask your local finance manager about Wheel & Tire Protection Plus as well as the other products from Mercedes-Benz Financial!