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Mercedes-Benz USA was one of only 40 companies to receive the distinction of being a J.D. Power 2011 Customer Service Champion.
Five key customer “touch points” are measured - people, presentation, process, product and price – to identify companies that excel within their own industry and also stand out among all 20 major industries that J.D. Power evaluates.
Ernst Lieb, president and CEO of MBUSA, says “This is an important confirmation of the extraordinary effort we have undertaken with our dealer partners over the past few years to ensure that we are delivering the very best experience to our customers.”
mbrace Mobile Application: send current location, enter known address, send address from iPhone contacts, search for and send Points of Interest and request a friend’s location with Drive2Friend feature.
mbrace Browser Toolbar Widget: highlight an address found on any webpage and send the address to your Mercedes-Benz.
Send2Benz.com: enter known address or use the Drive2Friend feature.
Search & Send: using Google Maps, the address is sent by entering the e-mail address associated with your mbrace account. Select More on the location’s information tag. Then select send and Mercedes-Benz. Complete the rest of the info and you’re all set.
Now you can send address to your vehicle through the internet or your smart phone and they will be ready when you get in the car! You can find all of the details as well as the downloads for the toolbar on the Mercedes-Benz mbrace website. Once you have an address sent to the car just press the i-button and the download will be complete. I tried it out in my 2011 E-Class and it worked like a charm!
The AMG Driving Academy is an amazing opportunity to drive the Mercedes-Benz of your dreams! And it is here at Road Atlanta! What could be better – a world renowned driving school in our own backyard! I was thrilled to attend the academy last summer - I posted a review as well as a video of my fast lap that you can view.
There are 3 levels of the AMG Driving Academy: The 1-Day Basic Training, the 2-Day Advanced Training, and the 3-Day Pro Training. All 3 levels give you the opportunity to drive the E63 AMG, SLK55 AMG, C63 AMG, SL63AMG, CLK63 Black Series and the SLS AMG!
You can also attend the AMG Driving Academy at Leguna Seca and Lime Rock Park. Collect all 3!
Contact the Academy through the website and the staff will be happy to get you registered. Don’t wait too long – the dates are filling up fast! This would be an exceptional early Mother’s or Father’s Day present! Anniversary? Birthday? Anything! It is a fantastic day that you will talk about for years to come! Please feel free to contact me if you have any questions!
If you have a DVR be sure to check out the current episode of Ticket to Ride on Speed TV. The main goal of the episode is a comparison between the 300SL and the SLS AMG.
The reason to watch is the portion of the show that takes place at the Mercedes Benz Classic Center in Irvine, CA. They are showing this episode next on March 5th at 11:30am ET. You can check the current schedule here.