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From the author of similar books about The Ritz-Carlton, Zappos and Starbucks comes a new case study of how MBUSA has shifted focus from just “The Best or Nothing” in engineering to also “Driven to Delight” for the customer experience.
Someone called me “a company girl” the other day so obviously I have already read the excerpt and pre-ordered on Amazon.
It is a fascinating look behind the scenes at processes and decisions that directly impact how I do my job. I thought you might find it interesting too!
I had forgotten to make a photobook for Bertie after our European Adventure! I finished it last night and ordered it from Shutterfly.com. For $30 I uploaded 30 pictures, picked the layout and they’ll send me a lovely softcover book of my road trip. Makes a great holiday gift!
I moved to Atlanta many years ago simply to avoid the snow. I did not know that I was putting myself in the perfect position for all things Mercedes-Benz!
Thanks Atlanta for turning out to be the center of Mercedes-Benz in the US!
Did you know that Mercedes-Benz only has three other stadiums? It just so happens that Atlanta is getting the fourth! As one of my clients said “I am so glad that my car is now supporting my team!”
Starting in Model Year 2016, many Mercedes-Benz models are equipped with remote start through the mbrace system! GLE-Class, GLC-Class, most S-Class and the C-Class sedan are ready to go! Other models will be added down the line. This cannot be retrofit!
When you login to the mbrace app on your phone you will see this screen: (click on image to see larger)
Once you have hit remote start the signal runs through two secure servers and your vehicle starts:
Now, where did you leave your Mercedes-Benz?
The weekend Atlanta Classic Cars is celebrating 40 years in business! Pretty amazing! As a part of our celebration we have brought in a selection of classic Mercedes-Benz vehicles as well as a couple of superstar SLS gullwings. Hover over the image to see the year and model.
The showroom is open on Saturday if you would like to take a look. This is a limited time engagement as all of the beauties go back to their owners next week!
I have often used the Active Park Assist to pull into parallel spots but I have not used the system to back into a spot before. Now I have! Please share and subscribe to my new YouTube channel!
I just posted this new video to my YouTube Channel! Search for BenzBlogger to find my other videos!
The Mercedes-Benz International website is a great place to spend an afternoon!
They recently did a feature on AMG engine builder Michael Kubler, who I’ve always followed on Instagram.
On my most recent European Delivery adventure I picked up a 2015 Mercedes-Benz S550 coupe. This vehicle is just one of a handful of vehicles (AMG and S-Class) that qualifies for a special Center of Excellence Delivery experience! The CoE is in the same building as the standard pick-up but offers a few extras…
First, your new car is unveiled to you by your personal guide in a secluded section of the building! This guide will spend as much time as you would like going over the features of the vehicle and helping you prepare for your trip. He helped us enter several navigation destinations, arrange the luggage and then personally pulled the vehicle outside for departure!
Second, amazing food! The Center of Excellence service a gorgeous four course lunch in one of the showrooms while you take in the beauty of the surrounding vehicles. There were several other couples and families taking delivery at the same time but it felt like we had the place to ourselves. They were also able to quickly provide a vegetarian option even though it was not on the menu.
Finally, because it is in the same building as the standard deliveries you can still take pictures with the giant star, take the factory tour and shop in the gift shop. It is special, but not entirely separate from the standard experience.
When arranging your European Delivery of an AMG or S-Class your salesperson must make a special request for the Center of Excellence. There are a limited number available each day so requesting early is important.
I can personally handle your European Delivery experience wherever you live in the country. Call me!