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Topic: Awards
2014 Mercedes-Benz CLA45 AMG is Motor Authority’s Best Car to Buy!

Motor Authority

The 2014 Mercedes-Benz CLA45 AMG is scheduled for release later this month and it is already winning awards! It was a close race, but Motor Authority has named the CLA45 AMG the Best Performance/Luxury Car to Buy for 2014!

“But most of all, the CLA45 is the kind of car that commutes in comfort, but never fails to inspire a face-splitting grin. It is, quite possibly, the best all-around, attainable, everyday enthusiast car we’ve driven.”

I have one on the way…

CLA AMG

 

Autoweek: Mercedes-Benz GL-Class Best of the Best!

“In our Best of the Best testing, we found the GL to be as fine a seven-seater as  one could ask for. Quiet and smooth in the extreme with plenty of power and  imperceptible shifts, the GL has an adjustable suspension that makes the ride  suitable for most conditions, or at least all of the ones we encountered.”

“What ultimately pushed the GL over the top was that it has all those attributes  and just drips quality, from the sheetmetal gaps to the door thunks. The cockpit  is well built from quality materials, and the seats comfortable for long  hauls—we spent literally days behind the wheel with nary a complaint.”

Read the full review at Autoweek online.

2013 Motor Trend SUV of the Year: Mercedes-Benz GL-Class!

“Little did we realize just how badly the GL would bully the other 10  competitors. At the end of our testing, we’d narrowed the field down to three  potential winners: the GL, the Ford Escape, and the Nissan Pathfinder. But in  truth, it was no contest.”

“The real point, however, is how totally and completely the new GL dominates this  segment. Calling it best in class is the definition of an understatement. It’s  the best the class has ever seen.”

“At first glance against our six criteria — Performance of Intended Function,  Design Advancement, Engineering Excellence, Efficiency, Safety, and Value — the  Mercedes nails five of them. Value is, of course, the sticky wicket. But as  stated earlier, when you start comparing apples to apples, the GL is no more  expensive than the vehicles it directly competes against.”

Read the full article at Motor Trend Online.

2013 Mercedes-Benz GLK-Class and 2013 GL-Class are Motor Trend SUV of the Year Contenders!

2013 GLK-Class

“Its interior styling is more luxurious than the previous-generation model, with  one of the nicest improvements being the massive piece of burled wood covering  the dash from edge to edge.”

“Most of the judges liked the styling changes, and everyone agreed the GLK is an  exceptionally fun vehicle to drive. It’s quick, nimble, and  confidence-inspiring, with exceptional braking.”

Read the full GLK-Class Review at Motor Trend Online.

GL450 in white

“For our 2013 Sport/Utility of the Year competition, the overwhelming majority  of the competitors were car-based. There was one that wasn’t though, the 2013 Mercedes-Benz GL-Class, a vehicle that in the  words of technical director Frank Markus, “did more of what we expect an SUV to do.””

Read the full GL-Class review at Motor Trend online.

Good luck to both competitors! The results will be available on October 15th.

2011 Beyond the Walkaround Competition!

Mercedes walk around winners

For 2011 Mercedes-Benz USA held a “Beyond the Walkaround” Competition for salespeople to test our product knowledge, presentation skills and customer interactions. I competed at the Market Level and Regional Level to advance to the National Finals held in November in New York City at Mercedes-Benz of Manhattan. The four finalists, one each from the Northeast, Southern, Central and Western Regions presented the ML-Class to the Exectutive Management Team of Mercedes-Benz USA as well as our Learning & Performance training team. I placed second at the National Level this year and was presented with this unique trophy by President & CEO Herbert Werner and VP of Sales Mike Slagter. It was an honor to represent Atlanta Classic Cars and the Southern Region at the National Level. It was a great experience and I will certainly put the product knowledge and sales skills to use! Thank you to everyone who organized this great competition.

National Finalists: Jesse Cannon-Wallace - Atlanta Classic Cars, Conrad Cave - MB of Laguna Nigel, Chris Strom - Tri-Star Imports, Ian Brissette - MB of Boston

Mercedes-Benz Recognized as J.D. Power 2011 Customer Service Champion!

Mercedes-Benz USA was one of only 40 companies to receive the distinction of being a J.D. Power 2011 Customer Service Champion.

Five key customer “touch points” are measured  - people, presentation, process, product and price – to identify companies that excel within their own industry and also stand out among all 20 major industries that J.D. Power evaluates.

Ernst Lieb, president and CEO of MBUSA, says “This is an important confirmation of the extraordinary effort we have undertaken with our dealer partners over the past few years to ensure that we are delivering the very best experience to our customers.”

Mercedes-Benz Ranks First in Customer Retention – JD Power

JD Power has announced that Mercedes-Benz had the highest, new car buyer, customer retention rate of any brand in 2009. 66% of Mercedes-Benz owners who purchased a new vehicle bought another Mercedes-Benz.

Mercedes-Benz also ranked in the top 10 of all the major JD Power syndicated surveys for 2009!

1st in Customer Retention

3rd in Sales Satisfaction

6th in Initial Quality

6th in Product Appeal

9th in Customer Service

9th in Vehicle Dependability

That is a well rounded ownership experience! And we are moving up every year!

J.D. Power – Mercedes-Benz Ranks Highest In Customer Retention

Benz Velo in South Africa

JD Power has announced that Mercedes-Benz topped the charts for customer retention in 2009! This study measures the percentage of vehicle owners and lessees who replace a previously purchased new vehicle with another from the same brand.

Our loyalty increased 8% over last year to 67% overall! In these tough economic times it speaks to the value of the brand that 2/3rds of our owners come back time after time!

The study says “Mercedes-Benz has steadily improved its customer retention rates during the past five years, and in 2009, has achieved the highest rate ever attained by a manufacturer since the inception of the study,” said Festekjian. “In particular, customers cite the resale value and appearance and styling of Mercedes-Benz models as primary reasons to remain loyal to the brand.”

You can read the full J.D. Power report here.

2010 Mercedes-Benz E-Class Walk Around Video


The DVD of my presentation that won me the 2010 E-Class Walk Around National Championship has finally arrived. This is a 15 minute presentation, tailored to a client interested in Technology, and my goal was to get the maximum points on the scoresheet. This isn’t how I would normally present to a new client in the showroom but it is a great way to pack in a lot of information! I hope you enjoy it!

If you enjoy this video, check out my presentation from 2007 when I won the 2008 C-Class Walk Around.

I’m The 2010 E-Class Walk-Around National Champion!

walkaroundSo…Dieter Zetsche wasn’t actually there, but MBUSA President and CEO Ernst Lieb was one of the judges for my presentation!

This week I had the honor of representing the Southern Region and Atlanta Classic Cars in the 2010 E-Class Walk-Around National Finals in Denver. Two years ago I won the C-Class Walk-Around Competition for the Southern Region but they didn’t have a national competition. This time I had to compete against every salesperson in the whole country. I won at the dealership, market, and regional levels on my way to the finals in Denver. My 15 minute presentation was tailored to a hypothetical client and highlighted many of the amazing innovations found in the 2010 E-Class Sedan. My 3 competitors and I were judged by the MBUSA Executive Management team and I was declared the National Champion!

I’ll post some pictures and the video once I get them from the training department. Thank you to everyone who helped me prepare!

The competition was part of the National Dealer Meeting, so I was able to see (no cameras allowed) the new E-Class Cabriolet scheduled for release this spring and the SLS AMG! Both were spectacular and will be very successful!

If you want to learn all about the 2010 E-Class from the most knowledgeable salesperson in the whole United States please stop by Atlanta Classic Cars and pay me a visit.

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