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Topic: Owner Resources
Explore The Mercedes-Benz USA Website!

I use the MBUSA website everyday for images, product details, vehicle comparison and configuring. There is so much more there! Take a little time to expolore the site and you will become even more of a Mercedes-Benz enthusiast!

The Future Models area has great images of the 2012 M-Class and upcoming C-Class coupe.

Mobile Applications are available for Mercedes-Benz Financial Services, mbrace and product guides for the CLS-Class and SLK-Class.

There is a section devoted to all of the Mercedes-Benz environmental initiatives from responsible manufacturing to Fuel Cell development.

A link to Mercedes-Benz TV will connect you to great videos about our vehicles and the history of Mercedes-Benz.

The European Delivery Program details might tempt you into a new Mercedes-Benz and a tour of Germany!

Mercedes-Benz sponsors some great events and partners with amazing brands! See what is coming to a venue near you!

It’s Getting Hot! A Favorite Mercedes-Benz Convenience Feature

Summer Opening / Convenience Closing is a feature that I use frequently when showing vehicles at the dealership as well as in my personal cars. However, I find that a lot of owners don’t realize their Mercedes-Benz has this feature! Simply hold the unlock button to roll the windows down or hold the lock button to roll the windows up! Here is a video from the MBUSA YouTube Channel. Enjoy!

Mercedes-Benz Club of America Visits Atlanta Classic Cars

The Mercedes-Benz Club of America is a very active owners group with branches all over the country. The local chapter of the club stopped by Atlanta Classic Cars this weekend to meet, talk cars and plan their upcoming events. If you are not yet a member of your local chapter you can sign up at the website and start receiving the gorgeous Star magazine and all of the other member benefits!

Mercedes-Benz Certified Pre-Owned Extended Limited Warranty Program Enhancement

The Mercedes-Benz Certified Pre-Owned program allows you to purchase a pre-owned Mercedes-Benz with the confidence that it has been fully inspected and reconditioned to exacting standards. The inspection process covers safety systems, appearance standards, fluids, engine tests, drivetrain, electrical systems and a road test. A Mercedes-Benz Certified Pre-Owned vehicle comes with a limited warranty good for 5 years or 100,000 miles from the original purchase date of the vehicle. For those drivers who intend to keep the car longer there has always been a choice to purchase a 12 or 24 month Extended Limited Warranty, still up to 100,000 miles.

Now, for the first time, Certified Pre-Owned buyers can extend the warranty further…12 months up to 120,000 miles or 24 months up to 135,000 miles! This is an excellent opportunity for higher mile drivers to keep their Certified Pre-Owned Mercedes-Benz under warranty! These warranties are also very affordable, starting at just $1595. The pricing is based on the specific model you are purchasing.

Just another reason that a Certified Pre-Owned Mercedes-Benz is an excellent option!

Mercedes-Benz Roadside Assistance Enhancements Beginning January 1, 2011!

The Mercedes-Benz Roadside Assistance Program has always been a wonderful convenience for our owners. Introduced in 1982 to the US market, this program has grown to handle more than 900,000 roadside calls every year! By using Mercedes-Benz vehicles, employees and parts to respond to these calls Mercedes-Benz is providing industry leading quality!

There have always been 3 Sign and Drive services:

  • Flat Tire – put on spare tire or fill flat with TIREFIT
  • Dead Battery- jump start
  • Out of Gas – provide a small quantity of fuel

Additional Roadside Services include:

  • Towing for problems covered under warranty
  • Trip Interruption to defray costs if repairs are needed more than 300 miles from home
  • Trip Routing

These services are complimentary to our owners by dialing 1 800 FOR MERC, or using the mbrace or tele-aid systems.

If you purchased your Mercedes-Benz vehicle before 1/4/11 the program will stay if effect, the same as it has always been, for the current owner.

Under the new program, these services are unchanged during the warranty period. Additionally, towing will be complimentary for all eligible customers both in and out of warranty for both service and collision needs. To accommodate these enhancements Mercedes-Benz has added in eligibility requirements once you are out of the warranty period.

We’ll always be there to help when you need it. If you meet the eligibility requirements, the service will be complimentary. If you don’t, then you can simply pay for the services provided. The goal is to be better able to service all Mercedes-Benz owners for years to come!

Setting the Clock In Your Mercedes-Benz

The time change is this weekend and there are always lots of questions about how to set the clock in your Mercedes-Benz. I have addressed this before in more detail but thought I would update it with pictures! Mercedes-Benz USA has also posted a very good video for setting the clock in vehicles with COMAND.

How to set the clock in most 2009 and newer Mercedes-Benz:

Once you have that selected you can simply hit the back button to get back to the main screen. As always, I would be happy to set it for you if you are in the neighborhood.

Upgrading from Tele-Aid to mbrace!

Mercedes-Benz mbrace
For all of you who have a Mercedes that has had, or currently has a Tele-Aid system, mbrace is offering a special introductory package. $299 will get you a lifetime subscription to mbrace! This is a limited time offer and requires registration before the vehicle can be brought to the service department for conversion. The cost of cenversion will be covered by Mercedes-Benz.

mbrace registration line – 1 888 826 6350

Thanks for the tip Shelton!

Atlanta Classic Cars – Daylight Saving Time & Free Multi-point Inspection

If you live in the Greater Atlanta area and need someone to adjust the time in your Mercedes for Daylight Saving Time you can bring your vehicle to Atlanta Classic Cars during normal business hours and our Mercedes-Benz trained technicians will be happy to assist you. They will reset your clock and answer any other operational questions you may have.

While you’re here, request a complimentary multi-point inspection to ensure your vehicle is safe for upcoming shorter days and longer nights. If maintenance or repairs are recommended, receive 15% off parts and labor. But hurry! This offer expires on November 28, 2009!

You must set an appointment by calling 770 279 3600 and asking for the appointment desk.

If you don’t live in the Atlanta area or would just like to take care of this yourself read my post on setting the clock in your Mercedes-Benz.

I Recommend You Join the Mercedes-Benz Club of America!


The Mercedes-Benz Club of America (MBCA) is a non-profit group founded in 1956 as a way for Mercedes-Benz owners in the United States to keep in touch. There are currently more than 20,000 members who participate in car shows, driving events, tech session and social gatherings sponsored by the club. The MBCA is sanctioned by MBUSA, although not an affiliate.

MBCA member benefits include:
The Star magazine
– this bi-monthly publication features beautiful photography, new-car road tests, MBUSA news, club events and much more.
MBUSA Loyalty Reward Program – If you are a MBCA member for more than 12 months immediately preceding the purchase of a new or pre-owned Mercedes you are eligible to receive a gift card for parts, service and accessories at the dealership. New cars qualify for $1500 and Certified Pre-Owned for $750!
Enthusiast Groups, Club Forums, Local Chapter Newsletters, Access to the Technical Library, Trips to Germany and more!

Membership is a bargain for all of the benefits that you receive. A one year membership is $45, 2 years for $87 and 3 years for $127. If you currently have a Mercedes you will appreciate the informative magazine and the network of other owners. If you are planning to buy another Mercedes in the future you’ll benefit hugely from the Loyalty Reward Program.

Follow this link to sign up online!

Mercedes-Benz BlueTEC Alternative Motor Vehicle Tax Credit – ML320, GL320, and R320

Mercedes-Benz BlueTEC

The Alternative Motor Vehicle credit (30b) that can be used to get a tax credit for purchasing one of our diesel SUVs has been improved by the stimulus bill. You can now claim the full credit amount regardless of your personal tax situation and income. This change applies to BlueTEC SUVs purchased after January 1st, 2009.

Important notes on the tax credit:
Must be purchased, not leased
The credit is claimed on your Income Tax Returns, not at time of sale
The upcoming ML450 and S400 hybrids will qualify for the same program, amounts to be determined.
Toyota/Lexus are no longer eligible for these credits
2009 ML320 BlueTEC qualifies for $900 credit
2009 GL320 BlueTEC qualifies for $1800 credit
2009 R320 BlueTEC qualifies for $1550 credit

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