From the author of similar books about The Ritz-Carlton, Zappos and Starbucks comes a new case study of how MBUSA has shifted focus from just “The Best or Nothing” in engineering to also “Driven to Delight” for the customer experience.
Someone called me “a company girl” the other day so obviously I have already read the excerpt and pre-ordered on Amazon.
It is a fascinating look behind the scenes at processes and decisions that directly impact how I do my job. I thought you might find it interesting too!
I had forgotten to make a photobook for Bertie after our European Adventure! I finished it last night and ordered it from Shutterfly.com. For $30 I uploaded 30 pictures, picked the layout and they’ll send me a lovely softcover book of my road trip. Makes a great holiday gift!
Today is the One Year Anniversary of when I got my new car! I generally lease for 36 months with 12,000 miles a year. As you can see, I am a little over on my miles. People frequently ask me what to do when they are over miles so I am going to use myself as an example.
Step 1: Evaluate
I am currently over by 1260 miles. at $.25/mile that is $315. If I continued at this rate I would owe $945 in over mileage charges when I turned in the lease on November 1, 2017. I have several options available to me and there is no reason to panic!
By the way, I did the 12,000 mile per year lease knowing that I would likely go over. I looked at the 15,000 mile lease as well but it was $30 more per month and I knew I wouldn’t be that high so I opted for the lower payment and possible over miles charges.
Step 2: Options
I can drive this car for 2 more years, owe less than $1000 in mileage charges and not worry about it.
I can call Mercedes-Benz Financial right now and add mileage to my lease, raising my payment slightly, so that I don’t have a bill at the end.
I can plan to buy the car at the end of the lease for the residual value and there are no mileage fees charged. If you are WAY over then this is sometimes the best option.
I know that Mercedes-Benz Financial generally offers a 3-5 month Loyalty Accelerator that will let me pull-forward into a new lease without any penalty. So, that gives me a 3000 to 5000 mile cushion that is perfect for what I actually plan to do which is turn it in 3-5 months early with just under 36,000 miles and get my next car!
Step 3: Keep Driving!
With these options in mind there is no reason to worry about going over miles in the lease. As long as you knew the plan going into the lease, and set it up properly, you do not need to restrict your miles or worry! I consider leasing an easy way to get a new car every 2-3 years with no surprises.
I moved to Atlanta many years ago simply to avoid the snow. I did not know that I was putting myself in the perfect position for all things Mercedes-Benz!
Germany: The vehicles arriving from Germany dock in Brunswick, GA. That is just 300 miles south of my dealership! 5 hours from “VPC Ready” to “in Stock!”
Alabama: The vehicles built at the factory in Tuscaloosa are just 225 miles west. They get on a car carrier and arrive a few hours later! Same day service!
South Carolina: Sprinter and Metris vehicles arrive in Ladson, SC for re-assembly and then ship just 300 miles to me! The Chicken Tax can’t slow us down!
Headquarters: MBUSA just relocated to Atlanta! This means I get to see the occasional test vehicle sneaking around, my training events will be close, and we will be a Mercedes-Benz town. Nothing beats community involvement for brand awareness!
Thanks Atlanta for turning out to be the center of Mercedes-Benz in the US!
It was an exciting race weekend for Mercedes AMG Petronas and Lewis Hamilton! The US Grand Prix in Austin looks like a spectacular venue and a little rain couldn’t keep the enthusiastic crowds away! I hope to attend some day!